Terms & Conditions
Leafy Couture – Client Contract Summary
This is a simple overview of our key terms.
Please read this together with our full Terms & Conditions, which take priority in the event of any differences.
1. Booking Your Date
A £200 non-refundable booking fee secures your date.
This covers admin, design work and reserving our team.
2. Payments
50% of the total balance is due 3 months before your event.
The final balance is due 1 month before.
Payments already made may be kept only for work done or costs we can’t recover.
3. Making Changes
Your final order is agreed 3 months before the event.
You can add items at any time.
Reductions after this point are limited (up to 10%) because preparation has begun.
Flower types may be substituted with suitable alternatives if needed.
4. Delivery & Setup
We will agree delivery and setup times with you in advance.
You must ensure good access and parking at the venue.
Risk passes to you after installation.
5. Hire Items
Vases, stands, candles and other décor remain our property.
Lost or damaged items must be paid for at their replacement value.
6. Cancellations & Postponements
If you cancel:
More than 90 days before: booking fee kept + any costs already incurred
Between 30–90 days: up to 50% of the order may be kept
Less than 30 days: up to 100% may be kept depending on work already done
If you postpone:
We will move your booking if the new date is available
A new quote may be required if seasonal flowers or prices have changed
7. Health, Safety & Pandemics
We follow all government guidance and safety regulations.
If restrictions or illness affect the event, we will adapt where possible and discuss options with you.
If staff are unwell, we will use experienced freelance florists where available.
8. Force Majeure (Unforeseen Events)
If extreme circumstances (e.g., severe weather, government restrictions, emergencies) stop us from delivering some or all of the service, we will:
notify you quickly,
find a solution if possible, and
refund any part of the service we cannot provide.
9. Complaints
If you have concerns, please contact us as soon as possible so we can resolve them quickly and fairly.
10. Governing Law
Our contract is governed by the laws of England and Wales
Leafy Couture – Terms & Conditions
These Terms and Conditions do not affect your statutory rights.
They are designed to ensure transparency, fairness and clarity for both you (the client) and Leafy Couture (the supplier).
1. Definitions
“We/Us/Our” means Leafy Couture.
“You/Your” means the client placing the order.
“Event” includes weddings, celebrations or any occasion for which floral design and/or hire services are provided.
2. Quotations and Pricing
2.1 All quotations are valid for 14 days unless otherwise stated.
2.2 The price for goods and services will be those stated in your written quotation and confirmed on your invoice.
2.3 We may need to adjust prices where there are:
changes in VAT or other applicable taxes, or
significant wholesale cost increases beyond our control.
If this occurs:
we will notify you in writing,
provide evidence of cost changes, and
you may cancel without penalty if you do not accept the revised price, the booking fee is retained.
3. Consultations
3.1 An initial consultation (online or in-person at our workshop) and detailed quotation and mood board are included free of charge.
3.2 A final in person or online details consultation is included, any additional in person consultations or total design revisions may incur a cost charged at £25 per hour, this would be discussed with you.
3.2 Venue visits are charged at £25 per hour plus travel expenses, agreed prior to booking.
4. Booking Fee and Payments
4.1 A non-refundable booking fee of £200 is required to secure your event date.
This fee covers administration, quotation work, reserving staff time and turning away other bookings.
4.2 A second payment of 50% of the total quoted price is due three months before the event.
4.3 The final balance is due one month before the event unless otherwise agreed in writing.
4.4 Payments already made may be retained only to the extent that they reflect:
work already carried out,
materials already purchased, or
reasonable losses due to cancellation.
(See Clause 12 – Cancellation.)
5. Final Order Adjustments
5.1 Your order must be finalised three months before the event date.
5.2 After this point:
Items may be added, but
Reductions are limited to a maximum of 10% of the total order value, unless reductions are cost-neutral.
This is because labour planning, design work and preliminary purchasing will have begun.
5.3 Substitutions (e.g. swapping one bouquet for another) are allowed as long as the overall value remains the same or higher.
6. Flower Availability and Substitutions
6.1 We will always aim to use the floral varieties requested.
6.2 Flowers are a natural product and availability may be affected by factors beyond our control (weather, supply disruption, quality issues).
6.3 We reserve the right to make suitable substitutions of equal or greater value, maintaining the agreed colour palette and style.
7. Perishable Nature of Flowers
7.1 Flowers are perishable and delicate.
7.2 Hairpieces, buttonholes and wearable florals are especially sensitive to heat, movement and handling.
7.3 We cannot guarantee their condition beyond reasonable expectations for a typical event timeline.
8. Hire Items
8.1 All hire items (including vases, stands, vessels, candles, lanterns and décor items) remain the property of Leafy Couture unless otherwise stated and agreed.
8.2 You are responsible for:
ensuring the safe use of hire items, and
the full replacement cost of any items lost, damaged or broken.
8.3 Replacement values will be provided upon request and are based on the cost of sourcing equivalent items.
8.4 Collection of hire items will be agreed in advance. Items must not be removed from the venue unless authorised.
9. Delivery, Setup and Access
9.1 Delivery and setup times will be agreed prior to the event.
9.2 You must ensure adequate access, parking and suitable working conditions for installation.
9.3 Risk for delivered flowers passes to you once installation is complete.
10. Photography
10.1 We may take photographs of our work for our portfolio, website and social media.
10.2 If you prefer that images not be used publicly, please notify us in writing before the event.
11. Health, Safety and Pandemic-Related Considerations
11.1 We operate in accordance with applicable health and safety regulations and government guidance.
11.2 If government restrictions or venue restrictions impact your event:
we will work with you to resize or adapt the order where reasonably possible,
a revised quotation may be required if changes significantly alter labour or material requirements.
11.3 If staff illness affects delivery, we will use qualified freelance florists of equivalent experience.
11.4 If conditions at the venue pose a serious and immediate risk to health and safety, we may temporarily pause setup while we contact you or your planner to resolve the issue.
We will not suspend services indefinitely nor forfeit monies unless required by law or agreed under a fair cancellation process.
12. Postponements and Cancellations by You
12.1 Postponement
You may postpone your event subject to our availability.
A revised quotation may be required due to:
seasonal flower changes,
updated wholesale pricing, or
new labour requirements.
12.2 Cancellation
If you cancel your event, the following charges apply:
More than 90 days before the event:
We retain the £200 booking fee + any costs already incurred.Between 30–90 days before the event:
Up to 50% of the total order value will be retained, reflecting work completed and losses from turning away other bookings.Less than 30 days before the event:
Up to 100% of the total order value will be retained, depending on work and purchases already undertaken.
12.3 We will always act reasonably, provide evidence of costs where appropriate, and refund any portion not spent or committed.
13. Cancellation by Us
13.1 In the extremely unlikely event that we must cancel (e.g., emergency, severe illness and no available replacement florist), you will receive:
a full refund, and
reasonable assistance with recommendations for alternative florists.
13.2 We are not responsible for costs incurred from third-party suppliers or venue cancellations.
14. Liability
14.1 Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any rights you have under consumer law.
14.2 We are not liable for:
delays caused by traffic, access restrictions, venue issues or extreme weather,
damage to flowers after delivery/installation,
failures caused by force majeure events (see Clause 15).
14.3 Our liability for any claim (excluding those above) is limited to the amount paid for our services.
15. Force Majeure
Events outside our reasonable control—such as extreme weather, emergency government regulations, strikes, pandemics, or regional disruptions—may affect our ability to fulfil your order.
In such cases, we will:
notify you promptly,
work with you to find solutions or alternatives, and
offer refunds for any part of the service we cannot provide.
16. Data Protection
We process your personal data in line with UK GDPR and will only use it for:
managing your booking,
communicating with you about your event, and
fulfilling contractual obligations.
We do not share personal data with third parties except:
freelance florists involved in the delivery of your event, or
where legally required.
17. Complaints
We operate a fair and confidential complaints process.
If you have a concern, please contact us at Leafy Couture as soon as possible so we can resolve it quickly.
18. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be dealt with exclusively by the courts of England and Wales.